FAQs

SUSTAINABILITY

WHAT MATERIALS DO YOU USE?

We ask one single question before deciding to use a material. Does it leave a trace? Organic cotton is our main material. 100% cotton sewing thread. We use organic & natural inks for our prints. All materials used for Bluverd products leave no trace behind. Zero chemical, zero plastic, organic.

WHAT DOES IT MEAN “ZERO CHEMICAL” FOR A FABRIC?

We use natural dye technique for all our products. No exceptions.

Fabrics dyed with natural materials as they found in the environment, such as clay and plants. No additional chemicals, no additional salt during dying. It is so natural that we can safely water the plants with leftover water from the dying process.

WHY ARE YOU FOCUSING ON SUSTAINABILITY SUCH IN DETAIL?

We’d like to leave a legacy behind. A legacy that shows making clothing without environmental damage is possible.  We’d like to be remembered as a brand who made a stand against devastating fashion industry and who won for good.

ARE YOU A FAIR BRAND?

All our products can be traceable by you and us. We exactly know when, where, how and with whom a particular product is manufactured. We’re being sure our manufacturing partners pay over legal minimum wage under socially equal and ethical working environment.

ARE YOU A VEGAN BRAND?

Yes we are. All our products are animal free, meaning they’re made with all-vegan materials. Never hesitate or have a question if any animals were harmed or killed for the products being sold. We’re a Peta Approved Vegan Brand.

WHERE ARE THE PRODUCTS MANUFACTURED?

Currently both fabric and products are manufactured in Turkey.

HOW DO YOU CONTROL YOUR SUPPLY CHAIN?

Transparency is one of the pillars which builds up Bluverd. We want to know all details and be sure there is no conflict with our constitution in the whole supply chain. From raw cotton to product warehouse we personally try to control each process. If we can’t than we ask for a certificate. For more details and certificates please visit our manufacturers page.

GENERAL

WHAT DOES THE NAME BLUVERD STANDS FOR?

Name comes from our planet. Color of the oceans and nature that surrounds it. Blue and Green.

HOW CAN I PLACE AN ORDER?

In order to place an order in our online shop, you need a customer account. You can set this up easily in just a few steps during your order. After having set up your customer account, you will receive a welcome email. Please confirm your registration by following the link in the email. Your customer account is now set up and you can access it in the future, e.g. to find out about the status of your order. Once you have decided on the items you would like to purchase, simply place them in the shopping cart and click on “checkout”. Then you merely need to enter your address and select a payment method.

HOW DO I FIND THE RIGHT SIZE?

On every product page you can click ”Size Guide” to view our detailed measurement charts. If you are not sure what to do with that chart please visit our ”Size Guide” page.

Still not sure? Send us an email to bluverd@blu-verd.com to get personal sizing advice.

Once you’ve found your size in one product type you never have to think about sizing again.

WHAT PAYMENT METHODS DOES BLUVERD ACCEPT?

You can pay by direct debit and credit card.

IF A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE BACK?

For product family “Essentials” we’ll re-stock the products as soon as possible. If a product you want to buy is not an Essential and out of stock, please send us an email on bluverd@blu-verd.com to get more details.

WHAT SHIPPING OPTIONS DOES BLUVERD OFFER?

Bluverd offers tracked and untracked German Post for shipment options. Both options are CO2 neutral.

WHERE IS MY PACKAGE?

If you choose tracked shipment option and once your package is on its way, you will receive a shipping notification including a tracking link of your shipment. You can track and check the status of your package at any time using the link in the shipping notification. Please note that it may take up to 24 hours for the tracking status to appear.

HOW DO I MAKE A RETURN OR EXCHANGE GOODS?

Returned goods should not have been used and needs to be returned in resalable condition with all original packaging intact. The returned item can either be exchanged for a new item, or you can get a refund for it. For more information please visit Terms & Conditions page.

ARE RETURNS FREE OF CHARGE?

If we have sent your parcel to Germany, the return is free of charge. Please use the return label by simply following return procedure. Outside of Germany, we can unfortunately not yet offer a free return shipment. Your return needs to be paid and sent to:

Vireoloxx
Am Saalehang 4
06217 Merseburg / Germany

WHAT IS BLUVERD'S PHONE NUMBER?

Currently we’re unable to provide a service hotline via telephone, but we’re online and available to assist you 7 days a week. You may email us at bluverd@blu-verd.com or send a direct message on Instagram, Facebook.

WHAT IS YOUR PRIVACY POLICY?

We treat all personal information with utmost discretion and care. You may review our full privacy policy and learn about all purposes and types of data collection at Bluverd at any time.

HOW DO I GET MY DATA DELETED OR CHANGED?

You may at any time ask for the deletion, correction, limitation or transfer of your personal information by emailing privacy@blu-verd.com. To learn more, please read our privacy policy.

WHO DO I CONTACT FOR QUESTIONS ABOUT PRIVACY?

Please send an email privacy@blu-verd.com and an authorized representative will get back to you as soon as possible.